APA Style

Albrecht, Karl. (1992). The only thing that matters : bringing the power of customer into center of your business / Karl albrecht . New York: HarperBusiness.

Chicago Style

Albrecht, Karl. The only thing that matters : bringing the power of customer into center of your business / Karl albrecht. New York: HarperBusiness, 1992. Text.

MLA Style

Albrecht, Karl. The only thing that matters : bringing the power of customer into center of your business / Karl albrecht. New York: HarperBusiness, 1992. Text.

Turabian Style

Albrecht, Karl. The only thing that matters : bringing the power of customer into center of your business / Karl albrecht. New York: HarperBusiness, 1992. Print.