APA Style
Bergeron, Bryan. (2002).
Essentials of CRM : a guide to customer relationship management / Bryan Bergeron .
New Jersey:
John Wiley & Sons.
Chicago Style
Bergeron, Bryan.
Essentials of CRM : a guide to customer relationship management / Bryan Bergeron.
New Jersey:
John Wiley & Sons,
2002.
Text.
MLA Style
Bergeron, Bryan.
Essentials of CRM : a guide to customer relationship management / Bryan Bergeron.
New Jersey:
John Wiley & Sons,
2002.
Text.
Turabian Style
Bergeron, Bryan.
Essentials of CRM : a guide to customer relationship management / Bryan Bergeron.
New Jersey:
John Wiley & Sons,
2002.
Print.