APA Style

Robinette, Scott, Brand, Claire, Lenz, Vicki. (2001). Emotion marketing : the hallmark way of winning customers for life / Scott Robinette, Claire Barand, Vicki Lenz . New York: McGraw-Hill.

Chicago Style

Robinette, Scott, Brand, Claire, Lenz, Vicki. Emotion marketing : the hallmark way of winning customers for life / Scott Robinette, Claire Barand, Vicki Lenz. New York: McGraw-Hill, 2001. Text.

MLA Style

Robinette, Scott, Brand, Claire, Lenz, Vicki. Emotion marketing : the hallmark way of winning customers for life / Scott Robinette, Claire Barand, Vicki Lenz. New York: McGraw-Hill, 2001. Text.

Turabian Style

Robinette, Scott, Brand, Claire, Lenz, Vicki. Emotion marketing : the hallmark way of winning customers for life / Scott Robinette, Claire Barand, Vicki Lenz. New York: McGraw-Hill, 2001. Print.