APA Style
Lucas, Robert W.. (2005).
Customer service :building successful skills for the twenty-first century (3rd ed.).
Boston ::
McGraw-Hill.
Chicago Style
Lucas, Robert W..
Customer service :building successful skills for the twenty-first century.
3rd ed.
Boston ::
McGraw-Hill,
2005.
Text.
MLA Style
Lucas, Robert W..
Customer service :building successful skills for the twenty-first century.
3rd ed.
Boston ::
McGraw-Hill,
2005.
Text.
Turabian Style
Lucas, Robert W..
Customer service :building successful skills for the twenty-first century.
3rd ed.
Boston ::
McGraw-Hill,
2005.
Print.