Includes bibliographical references (p. 323-348) and index.; A few hard but useful truths -- Data : the missing link for health care reform -- What do we do until the EMR arrives? -- Basic steps to improve care for chronic disease patients -- Eight developments that finally make health care reform possible -- Making the market work for health care -- A new idea : the infrastructure vendor -- Whom should we hire to reform our health care infrastructure? -- Next steps and expectations -- Cost shift realities -- Universal coverage now! -- So what should we do now?;