APA Style
Yang, Kai.. (2008).
Voice of the customer :capture and analysis .
New York:
McGraw-Hill.
Chicago Style
Yang, Kai..
Voice of the customer :capture and analysis.
New York:
McGraw-Hill,
2008.
Text.
MLA Style
Yang, Kai..
Voice of the customer :capture and analysis.
New York:
McGraw-Hill,
2008.
Text.
Turabian Style
Yang, Kai..
Voice of the customer :capture and analysis.
New York:
McGraw-Hill,
2008.
Print.