Includes bibliographical references and index.; Introduction -- History--and implications -- Terminology, notation, and definitions -- Running a factory : in two dimensions -- Variability -- Running a factory : in three dimensions -- Three holistic performance curves -- Factory performance metrics : the good, the bad, and the ugly -- A transition : from words to deeds -- Reducing complexity -- Reducing variability -- The 12-workstation model revisited -- The fundamental model of manufacturing -- The elements of success -- Summary and conclusions.;