APA Style
Greenberger, Leonard S.. (2013).
What to say when things get tough :business communication strategies for winning people over when they're angry, worried and suspicious of everything you say .
New York:
McGraw-Hill.
Chicago Style
Greenberger, Leonard S..
What to say when things get tough :business communication strategies for winning people over when they're angry, worried and suspicious of everything you say.
New York:
McGraw-Hill,
2013.
Text.
MLA Style
Greenberger, Leonard S..
What to say when things get tough :business communication strategies for winning people over when they're angry, worried and suspicious of everything you say.
New York:
McGraw-Hill,
2013.
Text.
Turabian Style
Greenberger, Leonard S..
What to say when things get tough :business communication strategies for winning people over when they're angry, worried and suspicious of everything you say.
New York:
McGraw-Hill,
2013.
Print.