APA Style
Lucas, Robert W.. (2015).
Customer service : skills for success sixth edition (Ed. Ke-6).
New York:
McGraw-Hill Education.
Chicago Style
Lucas, Robert W..
Customer service : skills for success sixth edition.
Ed. Ke-6
New York:
McGraw-Hill Education,
2015.
Text.
MLA Style
Lucas, Robert W..
Customer service : skills for success sixth edition.
Ed. Ke-6
New York:
McGraw-Hill Education,
2015.
Text.
Turabian Style
Lucas, Robert W..
Customer service : skills for success sixth edition.
Ed. Ke-6
New York:
McGraw-Hill Education,
2015.
Print.